Kentico Support & Maintenance Services
Keep your Kentico or XbyK platform secure, updated, and performing at its best. DotStark's certified team of 15 Kentico developers provides proactive monitoring, fast bug fixes, security patching, XbyK updates, and ongoing enhancements — for enterprise clients in USA, India, New Zealand, and Malaysia.
Kentico support and maintenance covers ongoing bug fixes, security patching, XbyK version updates, performance monitoring, content editor assistance, and feature enhancements. DotStark is a Kentico Silver Partner providing dedicated support plans with guaranteed SLA response times and proactive platform care — not just reactive ticket-fixing.
Everything We Cover in Your Kentico Support Plan
Comprehensive support across your entire Kentico and XbyK environment — platform, code, infrastructure, and team.
Platform & Application Support
Technical & Infrastructure Support
Kentico Support Plans for Every Organisation
Three tiers of dedicated Kentico support — each backed by certified Silver Partner engineers and guaranteed SLA response times.
Our Support SLA Response Commitments
Every support plan comes with guaranteed response times. Here is exactly what to expect when you raise an issue.
| Issue Severity | Description | Essential | Professional | Enterprise |
|---|---|---|---|---|
| P1 — Critical | Site down, data loss risk, or active security breach | 8 business hrs | 4 business hrs | 1 hr (24/7) |
| P2 — High | Major feature broken, significant user impact | 24 business hrs | 8 business hrs | 2 business hrs |
| P3 — Medium | Non-critical bug, minor user-facing impact | 48 business hrs | 24 business hrs | 8 business hrs |
| P4 — Low | Enhancement request, question, or minor task | 5 business days | 3 business days | 1 business day |
Response times measured from ticket submission during business hours (9am–6pm, Mon–Fri). Enterprise P1 response includes 24/7 coverage with direct phone escalation to a certified Kentico engineer.
Proactive Support Prevents Problems Before They Happen
Most agencies wait for you to report a problem. DotStark monitors, patches, and optimises your platform continuously — whether or not an issue has been reported.
Reactive Support — What Most Agencies Offer
Agencies only act when you report a problem. By then, users have already experienced the issue.
Unplanned emergency work causes delays, cost overruns, and often requires risky direct-to-production deployments.
Security patches applied days or weeks after release — leaving your platform exposed in the window.
No regular reports. No insight into platform health. You only know something is wrong when it breaks.
DotStark Proactive Support
We monitor your XbyK environment for errors, performance degradation, and security anomalies — 24/7 on Enterprise plans.
XbyK updates and patches applied in agreed maintenance windows — tested on staging first, zero production surprises.
Critical Kentico and Microsoft security patches applied within 24 hours of release — no waiting.
Monthly (Professional) or weekly (Enterprise) platform health summaries — so you always know where you stand.
From Issue Raised to Issue Resolved — Our Process
Every support request follows a defined, documented process. Nothing is ad-hoc. Nothing falls through the cracks.
Still on Kentico 13? Your Support Window is Closing
Kentico 13 official support from Kentico ends December 31, 2026. After that date, Kentico will no longer issue security patches, bug fixes, or respond to Kentico 13 support tickets at the platform level. DotStark's support plan can maintain your Kentico 13 application — but Kentico itself will provide no further platform-level assistance after the deadline.
The practical impact for businesses still on Kentico 13 after December 2026: unpatched security vulnerabilities will accumulate with no official remedy, compliance frameworks (GDPR, PCI-DSS, SOC 2) that require supported software in your stack may be breached, and cyber insurance policies that mandate supported platforms may be invalidated. The risk is real and grows over time.
DotStark recommends using your support contract period now to plan and scope your XbyK migration. We can run both workstreams in parallel — maintaining your live Kentico 13 site under a support plan while the migration project runs alongside. Clients who start migration planning in 2025 benefit from lower costs, calmer timelines, and first choice of migration slot before capacity fills in 2026.
Kentico 13 Support Plan
DotStark maintains your Kentico 13 application under a dedicated support plan — bug fixes, integrations, performance, and application-layer security. Keeps you running while you plan your migration on your own timeline.
Migrate + Support Bundle
Migrate to XbyK and enrol in a post-migration XbyK support plan as a single engagement. The same certified team handles your migration project and transitions directly into your ongoing support — no handover risk, no knowledge gap, bundle pricing available.
Why Choose DotStark for Kentico Support?
Kentico Silver Partner — Independently Verified
Silver Partner status is not self-reported — Kentico independently verifies our certified developer count, technical assessments, and project delivery history. When your support plan is backed by a Silver Partner, you have a direct escalation path to Kentico's own technical team when needed. No general agency can offer this.
Every Developer Holds Current Kentico Certification
Unlike agencies that carry one or two certified developers while the rest of the team is uncertified, every one of DotStark's 15 developers holds current Kentico certification. XbyK updates monthly — so DotStark requires certification renewal to keep pace. Your support issues are handled by genuinely certified engineers every time.
We Can Support Sites We Didn't Build
DotStark can take over support of any existing Kentico 12, Kentico 13, or XbyK site — regardless of who originally built it. We conduct a structured onboarding audit to understand your platform, customisations, and integrations before taking over. Clients transitioning from another agency receive a full platform handover review.
We highly recommend DotStark if you are looking for a high-performance team. Their professionalism and dedication to delivering premium-quality solutions are matchless. A trusted partner for all our digital needs.
Kentico Support & Maintenance FAQs
Get Expert Kentico Support from a Silver Partner
15 certified Kentico developers ready to keep your XbyK platform secure, updated, and performing — on a plan that fits your needs.
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